Terms of Service

1. Agreement

These Terms govern your access to and use of Doorpost (the “Service”), operated by the company providing it (“we,” “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you represent that you're authorized to bind it.

2. The Service

Doorpost is property-management and accounting software for landlords and property managers — rent roll, leasing, maintenance, bookkeeping, tax reports, voucher tools, online rent collection, and related features. We may add, change, or remove features over time.

3. Accounts & eligibility

You must be at least 18 and provide accurate information. You're responsible for your account, your login credentials, and all activity under your account. Notify us promptly of any unauthorized use. You're responsible for the users you invite and their access.

4. Subscription, trial & billing

Doorpost is billed per unit (“door”) under management, on a recurring basis. Free trials, if offered, convert to a paid subscription unless canceled beforehand. Fees are charged through our payment processor. Except where required by law, fees are non-refundable. We may change pricing on renewal with prior notice; your door count may change your bill as you add or remove units.

5. Online rent payments

Doorpost offers optional online rent collection, powered by Stripe. If you turn it on, you (the landlord or property manager) are the merchant: your tenants' payments settle directly to your own Stripe account, under Stripe's Connected Account Agreement, which you must accept during payments setup. Doorpost is not a bank, money transmitter, or payment processor — we never hold or control your funds. Stripe processes payments and pays you directly.

We charge a platform fee on each transaction, deducted before the payout reaches you — currently approximately our processing cost (about 0.8% capped at $5 per ACH payment, and 2.9% + 30¢ per card payment). We'll give you notice before fee changes take effect.

Because the money is yours, so are the payment obligations: refunds, disputed charges (chargebacks), and returned ACH payments are your responsibility, including any fees Stripe assesses on them — they're debited from your Stripe balance, not ours. You're responsible for charging your tenants the right amounts; tenants should bring billing questions to you, not to us. To enable payments we share the information Stripe needs to verify your identity and set up your account.

6. Tenant portal users

If you're a tenant using a portal your landlord invited you to: your lease — and your money — is with your landlord, not with us. We provide the portal software on your landlord's behalf. Rent you pay online goes to your landlord (see Online rent payments); questions about your rent amount, refunds, your lease, or your security deposit go to your landlord. By using the portal you agree to these Terms as they apply to portal use — provide accurate information, keep your invite link private, don't misuse the Service — and our Privacy Policy explains how tenant information is handled.

7. Electronic signatures & records

When you sign a lease or other document in Doorpost by typing your name and confirming, you're signing electronically, and you agree that signature is as binding as ink on paper. By choosing to sign this way you consent to doing business electronically for that document. You can request a paper copy of anything you've signed — from your landlord, or from us at hello@getdoorpost.com — and you can decline to sign future documents electronically by telling your landlord; that doesn't affect anything already signed. We keep a record of who signed, what they signed, and when, available in the account for as long as it's active.

8. Your data & responsibilities

You retain ownership of the data you put into the Service (property, tenant, financial, and related records — “Customer Data”). You are responsible for the accuracy and legality of Customer Data and for having the rights and notices needed to provide it, including tenants' and applicants' personal information. You are the controller of that information; we process it on your behalf to provide the Service.

You are solely responsible for your compliance with landlord-tenant, fair-housing, consumer-reporting, tax, and other laws that apply to your business.

9. Acceptable use

Don't use the Service to break the law, infringe others' rights, upload malware, attempt to breach security or access other customers' data, reverse-engineer the Service, or resell it without permission. We may suspend accounts that create risk to the Service or other customers.

10. Not professional advice

Doorpost provides software tools, not legal, tax, accounting, or financial advice. Reports, calculations, depreciation schedules, tax packages, and similar outputs are aids for you and your professionals — they are not a substitute for a licensed attorney, CPA, or advisor, and we don't guarantee they're correct or complete for your situation. Verify anything you rely on.

That includes our security-deposit tools: deduction, refund, and deadline features are calculators and reminders, not legal guidance. State and local deposit laws vary — deadlines, interest, itemization — and following the ones that apply to your rentals is on you.

11. Third-party services

The Service integrates with third parties (for example, bank connectivity, payments, hosting, and email providers). Your use of those integrations may be subject to their terms, and we aren't responsible for third-party services.

12. Availability & disclaimers

We work to keep the Service available but don't guarantee it will be uninterrupted or error-free. The Service is provided “as is” and “as available,” without warranties of any kind to the fullest extent permitted by law.

13. Limitation of liability

To the fullest extent permitted by law, we won't be liable for indirect, incidental, special, or consequential damages, or lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

14. Termination

You can cancel anytime. We may suspend or terminate the Service for violation of these Terms or non-payment. On termination you may export your data for a reasonable period, after which we may delete it.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Florida.

16. Changes

We may update these Terms; material changes will be posted here with a new date and, where appropriate, notified to you. Continued use after changes means you accept them.

17. Contact

Questions about these Terms: hello@getdoorpost.com.